Sales Policy

Effective Date: September 12, 2025

At Cresthato, we are committed to providing high-quality computer accessories and a seamless shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that govern purchases made through our website cresthato.com. By placing an order, you agree to the terms of this policy.

1. Ordering & Payment

  • Order Placement:
    Orders can be placed directly through our website at cresthato.com.
  • Payment Methods Accepted:
    We accept the following payment methods:
    • Credit/Debit Cards
    • PayPal
    • Other secure online payment options

Payments must be cleared and confirmed before an order is processed and shipped.

2. Pricing & Taxes

  • All prices listed on our website are in U.S. dollars (USD).
  • Prices are subject to change without notice. However, the price at the time of purchase will be honored.
  • Sales tax will be calculated at checkout based on applicable state tax rates.

3. Order Processing & Shipping

  • Order Confirmation:
    After placing your order, you will receive a confirmation email with the details of your purchase.
  • Processing Time:
    Orders are typically processed and shipped within 1-3 business days.
  • Delivery Time:
    Delivery usually takes 3-7 business days, depending on your location.
  • Shipping Service:
    We use trusted shipping carriers to ensure your order is delivered safely and on time.

You will receive a tracking number via email once your order has been shipped.

4. Shipping Costs

  • Shipping costs will be calculated and displayed at checkout based on your delivery address and the shipping method selected.
  • For orders over $100, we may offer free standard shipping to certain locations (terms may apply).

5. Cancellations

  • Order Cancellation by Customer:
    If you wish to cancel your order, contact us at [email protected] or (336) 434-5685 as soon as possible.

    • If your order has not yet been processed, we can cancel it and issue a full refund.
    • If your order has already been shipped, you must follow our Return Policy for returns.

  • Order Cancellation by Cresthato:
    We reserve the right to cancel any order if the product is out of stock, there is a pricing error, or we cannot fulfill the order for any reason. If this happens, we will notify you promptly and issue a full refund if your payment has already been processed.

6. Product Availability

While we make every effort to maintain accurate inventory information, items may become unavailable due to high demand. If an item becomes out of stock after you place your order, we will notify you immediately via email and provide options, such as waiting for restock or issuing a refund.

7. Returns, Refunds & Exchanges

Our Return & Refund Policy applies to all returns and refund requests. By purchasing from our website, you agree to the terms set out in our Refund & Return Policy.

8. Warranty Information

We stand behind the quality of our products. All items come with a manufacturer’s warranty (where applicable). Should your product become defective within the warranty period, contact our customer support team for assistance.

9. Limitation of Liability

To the extent permitted by law, Cresthato is not responsible for any indirect, incidental, or consequential damages arising from the use of our products, website, or services. Our total liability is limited to the amount paid by the customer for the product(s) in question.

10. Changes to Sales Policy

We reserve the right to update or revise this Sales Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Effective Date.” We encourage customers to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Sales Policy, your order, or our practices, please contact us:

📧 Email: [email protected]
📞 Phone: (336) 434-5685

Thank you for shopping with Cresthato. We value your trust and are here to provide a seamless shopping experience.